Can't buy the upgrade, button not available

Mark Ogier's Avatar

Mark Ogier

22 Apr, 2014 09:44 AM

I am trying to upgrade my iPad Tabular to the plus version but when I try to do it the upgrade page is not displaying correctly. The buy now button is off the bottom of the screen and so I can't press it to make the payment etc.
I would like to buy the upgrade if you can tell me how

  1. Support Staff 1 Posted by Jarod Long on 22 Apr, 2014 09:24 PM

    Jarod Long's Avatar

    Hey Mark! There's unfortunately a bug in the current version that's causing this problem. An update was submitted to Apple to fix this a couple days ago, so it should hopefully be approved soon. The bug doesn't seem to show up every time you open the upgrade screen, so if you try to open it up a few times it may end up working for you. You'll probably have to close the app by double-tapping the home button and swiping up on the app. Otherwise, you'll unfortunately have to wait for the update to go through.

    Really sorry for the trouble, and thanks so much for your support! I really appreciate it. Let me know if there's anything else I can do for you!

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