can't upgrade on ipad mini

zahari's Avatar

zahari

16 Apr, 2014 05:14 PM

Hey guys,

I just downloaded the free app and when I try to upgrade the buttons are off the screen on ipad mini, and you can't scroll down either. So it is impossible to upgrade:(
Is there a fix?

Thanks,
z

  1. Support Staff 1 Posted by Jarod Long on 16 Apr, 2014 11:22 PM

    Jarod Long's Avatar

    Aw man that's really unfortunate...thanks so much for bringing that to my attention! I don't think there's a way around it unless you have access to a non-mini iPad unfortunately, but I'll try to push out an update as quick as I can.

  2. 2 Posted by Zahari on 17 Apr, 2014 01:22 AM

    Zahari's Avatar

    Sounds good.  I will probably use my wife's ipad then.

    Thanks!
    Zahari

  3. Support Staff 3 Posted by Jarod Long on 17 Apr, 2014 10:33 PM

    Jarod Long's Avatar

    Hey Zahari, so I'm trying to figure out what's going on here, and I can't seem to to reproduce the issue. I unfortunately don't have an actual iPad Mini to test on, but in my simulated iPad Mini, the buttons are visible and it also allows you to scroll. So I think there might be some sort of deeper issue here.

    Would you mind taking a screenshot of the upgrade screen so I can see how it's getting cut off? You can take screenshots by pressing the home and lock buttons at the same time.

    Thanks so much!

  4. 4 Posted by Zahari Tzigular... on 18 Apr, 2014 12:36 AM

    Zahari Tzigularov's Avatar

    Hey Jarod,

    I am sending you a screenshot for each orientation. The buttons just appear outside of the page and when I try to scroll the page just returns to the top automatically so it won't stay in the new scroll position. The text looks narrower than it should be so not sure if that has anything to do with it. Let me know if you need anything else.

    Regards,

    z

  5. Support Staff 5 Posted by Jarod Long on 18 Apr, 2014 02:24 AM

    Jarod Long's Avatar

    Perfect, thanks so much! That really helps. You're right that the text is supposed to go across the whole screen. I'll investigate and see if I can figure out why that's happening.

    Thanks again!

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