Shutdown during workflow.

Hannes Eilmes's Avatar

Hannes Eilmes

14 Feb, 2022 02:50 PM

Hi, The program shuts down without a warning.

  1. Support Staff 1 Posted by Jarod Long on 16 Feb, 2022 07:14 PM

    Jarod Long's Avatar

    Hey Hannes,

    Sorry to hear you're having trouble with the app! Could you provide some more information about the issue you're seeing to help diagnose it?

    • Are you using iOS or macOS?
    • What version of iOS or macOS are you using?
    • What are you trying to do in the app when it crashes? Like opening a document, starting playback, etc.
    • After it crashes, do you see a window that tells you that the app shut down unexpectedly? If so, could you share the message that appears in that window?

    Thank you!

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