Program crashing

Kier's Avatar

Kier

10 May, 2021 12:04 PM

Can’t seem to open a newly created/tabbed file, tabular just crashes.
This is my first use so I checked thru docs and couldn’t see any examples of anyone else reporting this.
Using an iPad and other files seem to be fine both an example file and another one created/tabbed by me.
Seems as though this file corrupted?
Any thoughts why?
Thanks

  1. Support Staff 1 Posted by Jarod Long on 12 May, 2021 05:51 PM

    Jarod Long's Avatar

    Hey Kier, sorry for the slow response! If you don't mind sending the file over to me, I can take a look and see what's causing the crash and return a fixed version of the file to you. You should be able to find it in the Files app. If you're using the default library location, it will be located in iCloud Drive under the Tabular folder. Could you email it to [email blocked]?

  2. 2 Posted by kieran jones on 12 May, 2021 10:45 PM

    kieran jones's Avatar

    [image: Zip Archive]
    While my guitar gently weeps 2.zip
    <https://drive.google.com/file/d/1P2yXADnKNm7PnIF7PFE4GFJy8Z3Ma6cr/view?usp=drivesdk>

    No apology needed, just happy you found time to respond. I've zipped the
    file and attached it to this email.

  3. Support Staff 3 Posted by Jarod Long on 13 May, 2021 01:32 AM

    Jarod Long's Avatar

    I'm seeing a Google Drive link, but it looks to be private -- do you mind making it public?

  4. 4 Posted by kieran jones on 13 May, 2021 01:55 AM

    kieran jones's Avatar

    Sorry, done

  5. Support Staff 5 Posted by Jarod Long on 13 May, 2021 07:55 PM

    Jarod Long's Avatar

    Thanks Kieran! I found the bug -- it's related to opening documents with alternate ending notations. I'm working on a fix now, and I'll try to get an update out in the app store within the next few days.

    In the mean time, here's the document you sent over with the alternate ending notations removed, so you should be able to open it again.

    Thanks for your patience and for reporting the issue, I appreciate it!

  6. 6 Posted by kieran jones on 13 May, 2021 10:28 PM

    kieran jones's Avatar

    Thanks Jarod that's terrific

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