Export to PDF Hangs

lyndon's Avatar

lyndon

06 Dec, 2013 08:25 AM

Hi

I just bought Tabular a couple of days ago. I'm very impressed with it. It's fantastic.

But when I try to Export to PDF the application hangs (spinning beach ball).

I think that there is a bug...

Lyndon

  1. 1 Posted by lyndon on 06 Dec, 2013 08:51 AM

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    I also tried Export to Ascii and that hangs too...

    Lyndon

  2. Support Staff 2 Posted by Jarod Long on 06 Dec, 2013 01:06 PM

    Jarod Long's Avatar

    Hey Lyndon,

    Sorry for the trouble! Would you mind attaching a file that this is happening with? I'll take a look and figure out what's going on.

  3. 3 Posted by lyndon on 06 Dec, 2013 01:39 PM

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    Hi Jarod

    Export to .tabu works but not to PDF or Ascii etc.

    It's any project not just the attached one.

    Here's a screen shot:

    It just hangs eventually, the beach ball appears but it does not seem to say
    'Not Responding'...

    Great bit of software though.:-)

    Regards

    Lyndon

    Lyndon Smith

    Telephone: +44 (0)7970 417955

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  4. Support Staff 4 Posted by Jarod Long on 06 Dec, 2013 04:47 PM

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    Hmmm, it looks like this might be a bit tricky -- it does seem that it's not an issue with the document since I can't reproduce the issue on my end.

    It may help if I can take a look at the console output. If you open up Console.app (located in /Applications/Utilities), then try to export something, could you copy and paste anything that shows up? It may be helpful to press Clear Display before trying to export to make sure you only get the information that shows up during the export.

  5. 5 Posted by lyndon on 06 Dec, 2013 07:34 PM

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    Hi Jarod

    See attached.

    That shows something has gone awry...

    L

    Lyndon Smith

    Telephone: +44 (0)7970 417955

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  6. Support Staff 6 Posted by Jarod Long on 07 Dec, 2013 05:18 PM

    Jarod Long's Avatar

    Thanks for sending that! I've been investigating the issue and I finally figured it out. It appears that the problem occurs when iCloud is disabled. Unfortunately there's no workaround unless iCloud is enabled. The fix for this will be included in the next update.

    Thanks again, and sorry for the inconvenience!

  7. 7 Posted by lyndon on 07 Dec, 2013 06:09 PM

    lyndon's Avatar

    Hi Jarod

    No worries, thanks for the quick response.

    Just one thing with the banjo sound. It needs more sustain. The notes are too
    short and plunky. I use Classical guitar and a low minstrel tuning I have put in
    and it sound good. Much nearer the actual minstrel banjo sound.

    I think it's a great app, it did not take long at all for me to be able to write
    some music, so it's pretty intuitive.

    Regards

    Lyndon

    Lyndon Smith

    Telephone: +44 (0)7970 417955

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  8. Support Staff 8 Posted by Jarod Long on 09 Dec, 2013 05:08 AM

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    Thanks for the feedback, Lyndon -- I'll make a note of that for the next time the sounds are improved.

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