Tabular stuck (wait) when launching on iPad that was just upgraded to 8.0

geo5202's Avatar

geo5202

23 Sep, 2014 06:09 PM

Earlier this week I upgraded my iPad to the just released OS 8.0.

Tabular did come up twice but now gets stuck when launched.

The screen is white with the circle spinning.

  1. Support Staff 1 Posted by Jarod Long on 24 Sep, 2014 07:57 PM

    Jarod Long's Avatar

    Hey George,

    Sorry for the late reply! This is an unfortunate bug that can happen when opening documents. I'm working on a fix for an update that will be ready to submit in the next day or two.

    In the mean time, unfortunately the only way to get around this is to delete the app and reinstall it from the app store. This will reset your settings, but as long as you're using iCloud storage, your documents will remain intact.

  2. 2 Posted by geo5202 on 26 Sep, 2014 04:46 PM

    geo5202's Avatar

    Hi Jarod,

    Unfortunately I am not always in an area with Internet so I did not save my work in the cloud. Do you have an ETA when the fix will be available for download?

    Thanks
    George

    Sent from my iPad

  3. Support Staff 3 Posted by Jarod Long on 26 Sep, 2014 11:48 PM

    Jarod Long's Avatar

    Ahh, sorry, I thought this issue only occurred when using iCloud. I submitted the update yesterday, and at the moment the average app review time is 9 days, so it will probably be available around next Saturday. Very sorry for the wait!

  4. Jarod Long closed this discussion on 26 Sep, 2014 11:48 PM.

  5. Jarod Long re-opened this discussion on 26 Sep, 2014 11:48 PM

  6. 4 Posted by geo5202 on 01 Oct, 2014 04:26 AM

    geo5202's Avatar

    Hi Jarod,

    No need to wait for Saturday, Apple just released it and I am back working.

    Again my thanks.

    George

    Sent from my iPad

  7. Support Staff 5 Posted by Jarod Long on 01 Oct, 2014 04:52 AM

    Jarod Long's Avatar

    Yeah, fortunately the review went quickly this time, it looks like the update was approved an hour or two ago. I'm glad things are working for you again!

  8. geo5202 closed this discussion on 04 Oct, 2014 08:52 PM.

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